Based on decades of research and the New York Times bestseller.

© 2022 Crucial Learning All rights reserved | Privacy Policy

Crucial Conversations Courses teach the skills for communicating when the stakes are high, opinions vary, and emotions run strong.

IMPROVE DIALOGUE & ENGAGEMENT
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

CREATE BEHAVIOR CHANGE
These skills turn in to behaviors that improve decision making, commitment to action, and relationships.

BUILD A HIGH-PERFORMANCE CULTURE
These skills turn in to behaviors that improve decision-making, Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

TIPS FOR VIRTUAL TRAINING SUCCESS

1

2

4

3

5

6

7

8

HAVE THE RIGHT MINDSET

PREPARE AND PRACTICE

CREATE THE RIGHT EMPOWERMENT

LEVERAGE THE RIGHT TECHNOLOGY

IT'S NOT WHAT YOU DO, BUT HOW YOU DO IT

MANAGE YOUR TIME

ENGAGEMENT BEGINS WITH DESIGN AND CONTINUES WITH PROCESS

FOLLOW THE RULES OF ENGAGEMENT

More than 300 of the Fortune 500 and nearly half of the Forbes Global 2000 have trusted us to teach them crucial skills.

Download the E-book

READ THE REST OF OUR TIPS
DOWNLOAD TIPS FOR VIRTUAL TRAINING

The proof is in the percentages.

Sprint reported a 93% improvement in hitting productivity goals.

Pride International reduced safety incidents by 55% in one year.

"The skills learned in Crucial Conversations have produced immediate and impactful results in the overall working relationships at all levels of our organization."

Russ Ford
Vice President Operations,
Lockheed Martin

Download Course Overview

to learn virtual training success tips

See the course skills and learning outcomes.

speak to an advisor to learn more

LET'S TALK

Download Course Overview

Talk to an advisor to learn more

Download Course OverviewTalk With an Advisor

Ready to improve relationships and results?

When it comes to organizational health and performance, one thing affects everything: communication.

We literally wrote the book on effective communication.

Now in its third edition with over five million copies sold, Crucial Conversations continues to change lives and organizations.

The result of more than 10,000 hours of in-the-field consulting, this business classic is the basis for the award-winning course.

Authors Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory led the course development. 

Improve engagement, efficiency, equity and more with the skills taught in Crucial Conversations.

The central principle in our course is psychological safety. When people have skills to establish and improve psychological safety, all voices and perspectives are included and heard.

Equity & Inclusion

Engagement

Innovation

Efficiency

Agility

Quality & Safety

When people have evidence that their voice matters, they know their role is vital and their contribution critical. Cultures of dialogue foster employee engagement.

People are more likely to share novel ideas and challenge the status quo when they have skills to disagree effectively. Innovation thrives where candid and respectful dialogue exists.

Our research suggests that every avoided crucial conversation costs the organization an average of $7,500 and more than seven workdays. Open dialogue saves times and money.

Staying agile in uncertain situations and environments depends on people who can dialogue openly in the face of stress and change. Communication fosters cooperation.

Mistakes don’t happen in secret; they happen in silence. Our dialogue skills give workers the confidence to speak up when they see others make errors or take shortcuts.

AT&T reduced billing costs by 30%.

Rocky Mountain Equipment reduced turnover from 30% to 16%.

San Antonio School District saw a 50% drop in grievances.

Learners and leaders agree.

People love our course because it's...

We have options for every organization.

In-Person

Virtual

On-Demand

The on-demand course can be taken on its own or as part of blended learning and features videos, exercises, and more.

In-person courses are offered publicly and privately and can be led by our subject matter experts or a certified trainer.

Virtual courses are offered publicly and privately and can be led by our subject matter experts or a certified trainer.

Researched

Practical

Relevant

Friendly

Fun

Award-Winning

Dialogue matters—as much today as ever—for personal, interpersonal, and organizational wellbeing.

The skills and principles we teach have been shown effective in peer-reviewed academic journals.

While people love the ah-ha moments they experience in class, their lasting insight is that the skills work.

Crucial Conversations for Mastering Dialogue is consistently rated a top course in the learning industry.

More than 93% of our customers say they are likely to recommend us.

We make professional development fun and easy with multiple learning formats centered on interactive experiences.

"I have attended a lot of professional development, but none that has had such a profound impact on both my professional AND personal life."

Jessica Garner
Professional Development lead,
North Carolina Department of Public Instruction

"I think everyone—and I mean everyone—should take this course."

Blake Soloman
Manager,
CH Robinson

Give your team better dialogue skills.
Give them the standard in effective communication.

Trusted by the world's top companies.