Crucial Conversations Courses teach the skills for communicating when the stakes are high, opinions vary, and emotions run strong.
IMPROVE DIALOGUE & ENGAGEMENT
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
CREATE BEHAVIOR CHANGE
These skills turn in to behaviors that improve decision making, commitment to action, and relationships.
BUILD A HIGH-PERFORMANCE CULTURE
These skills turn in to behaviors that improve decision-making, Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.
TIPS FOR VIRTUAL TRAINING SUCCESS
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HAVE THE RIGHT MINDSET
PREPARE AND PRACTICE
CREATE THE RIGHT EMPOWERMENT
LEVERAGE THE RIGHT TECHNOLOGY
IT'S NOT WHAT YOU DO, BUT HOW YOU DO IT
MANAGE YOUR TIME
ENGAGEMENT BEGINS WITH DESIGN AND CONTINUES WITH PROCESS
FOLLOW THE RULES OF ENGAGEMENT
Trusted by the world's most innovative and successful companies.
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"I consider Crucial Conversations and Crucial Accountability to be some of the best material I’ve encountered, trained, and experienced in my 40 years in the field of leadership development and training."
to learn virtual training success tips
Speak Up.
Solve Problems.
Drive Results.
Why People Love It
Researched
Practical
Relevant
Friendly
Fun
Award-Winning
Accountability is essential for personal, interpersonal, and organizational wellbeing.
The skills and principles we teach have been shown effective in peer-reviewed academic journals.
While people love the 'ah-ha' moments they experience in class, their lasting insight is that the skills work.
Our courses are consistently rated top in the learning industry, and have received numerous accolades.
More than 93% of our customers say they are likely to recommend us.
We make professional development fun and easy with multiple learning formats centered on practice and application.
"Several members of our leadership team recently attended the course. We found the concepts and methods applicable and relevant and were able to quickly apply the skills we learned in our everyday lives, both personal and professional."
Equip your people with the skills to hold one another accountable respectfully, consistently, and effectively.
Trusted by the world's top companies.
Build a culture of trust and high performance with proven skills to discuss and resolve behavior problems.
County of Mecklenburg saw improved communication and made the course required training for newly hired or promoted supervisors.
Dialogue
Engagement
Innovation
Efficiency
Turnover
Quality & Safety
St. Joseph’s Healthcare reported reduction in sick leave from 15 to 12 days per employee.
Dallas Housing Authority reported better collaboration between departments.
San Antonio Independent School District saw a 50% drop in grievances.
Orkin reported an 8% decrease in turnover, and Pride International saw a 40% decrease.
Following training Pride International saw a 55% decrease in onsite incidents.
In-Person
Virtual
On-Demand
The on-demand course can be taken on its own or as part of blended learning.
In-person courses are offered publicly and privately and can be led by our experts or a certified trainer.
Virtual courses are offered publicly and privately and can be led by our experts or a certified trainer.
From Conflict to Commitment
From the Authors of Crucial Conversations
The course is based on the bestselling Crucial Accountability, sequel to the classic that has taught millions how to dialogue better—Crucial Conversations.
The skills taught in the course help people hold a specific kind of Crucial Conversation—one in which someone’s behavior must be addressed.
It also outlines a method for influencing behavior so you can resolve behavioral problems, not just discuss them.
See Course Curriculum
Crucial Conversations for Accountability teaches nine powerful skills for resolving performance problems, strengthening trust, and eliminating inconsistency. Participants learn these skills through engaging video, interactive exercises, practice scenarios that include coaching and feedback, and personal application.
Flexible and Convenient Learning Options
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What You Permit,
You Promote
When faced with poor performance or bad behavior, most stay silent to avoid a confrontation—but eventually blow up when the problem doesn’t go away. Silence is taken as tacit approval, so the bad behavior continues. And angry outbursts damage relationships.
When people lack the skills to hold others accountable, problems persists—and often multiply.
Course Overview
Improve Performance with Better Accountability
Do Your Leaders Lack Accountability Skills?
A survey of 1,100 business professionals suggests that many managers lack the leadership skills they need to manage performance and hold teams accountable.
of managers surveyed believe they were promoted for reasons other than their leadership abilities.
said they received little to no leadership training.
said leading people is more difficult than they expected.
said resolving poor performance is a top challenge.
said holding people accountable is their greatest challenge.
Learn to master accountability conversations and create lasting performance improvements.
38%
52%
19%
18%
63%
"My stress levels have been reduced, my employees are much happier, and I have secured the cooperation of several people who are “difficult.” I highly recommend this course to anyone who wants to be more effective both professionally and personally!"
Pamela Popper
Jim LaMantia
Anna K. Barton
Six Sigma Master, Raytheon
Founder, The Wellness Forum
Organizational Development Consultant
Speak Up.
Solve Problems.
Drive Results.
Equip your people with the skills to hold one another accountable respectfully, consistently, and effectively.