Crucial Conversations®
For Mastering Dialogue

We make dialogue skills accessible to individuals and organizations through flexible, inclusive, and engaging learning experiences.

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Crucial Conversations Courses teach the skills for communicating when the stakes are high, opinions vary, and emotions run strong.

IMPROVE DIALOGUE & ENGAGEMENT
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

CREATE BEHAVIOR CHANGE
These skills turn in to behaviors that improve decision making, commitment to action, and relationships.

BUILD A HIGH-PERFORMANCE CULTURE
These skills turn in to behaviors that improve decision-making, Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

TIPS FOR VIRTUAL TRAINING SUCCESS

HAVE THE RIGHT MINDSET

PREPARE AND PRACTICE

CREATE THE RIGHT EMPOWERMENT

LEVERAGE THE RIGHT TECHNOLOGY

IT'S NOT WHAT YOU DO, BUT HOW YOU DO IT

MANAGE YOUR TIME

ENGAGEMENT BEGINS WITH DESIGN AND CONTINUES WITH PROCESS

FOLLOW THE RULES OF ENGAGEMENT

Our Clients

READ THE REST OF OUR TIPS
DOWNLOAD TIPS FOR VIRTUAL TRAINING

Effective Communication Starts Here

Continually selected as a Top Training Product for its ability to produce results, Crucial Conversations®  for Mastering Dialogue courses have been used by more than three million people and 300 of the Fortune 500 companies to improve quality of work, relationships, and overall performance.

QUALITY
Sprint Nextel saw a 10 to 15% improvement in quality, time, and cost.

RELATIONSHIPS
Franklin Pierce College reduced passive-aggressive behavior by 14% and increased trust levels by 15%.

PERFORMANCE
STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.

Bring in a Crucial Learning master trainer or certify an internal trainer to teach Crucial Conversations skills in person to your employees.

Join a Crucial Learning Master Trainer in our facilitated virtual training classroom and learn Crucial Conversations from the comfort of your home or office.

Learn dialogue skills online with our fully on-demand course. All you need is an Internet connection and a smart phone, tablet, or computer.

"Crucial Conversations has made a huge difference in teams being able to establish a vision and a strategic plan for their departments to accomplish their goals."

Joyce Seltzer
Cincinnati VA Medical Center

to learn virtual training success tips

Speaking of Dialogue,
Let's Talk

Talk to an advisor to learn more

Learn how to make even the riskiest topics safe for discussion. When people feel psychologically safe, they share meaningful input on important matters.

Acquire the skills to talk to anyone about almost anything. Learn how to be persuasive, not abrasive, when stakes are high and opinions vary.

Instead of clamming up or blowing up, learn how to turn disagreement into dialogue and conflict into collaboration.

Let's Get Started!

SURFACE ANY SUBJECT

MAKE IT SAFE

TURN DISAGREEMENT
INTO DIALOGUE

IN-PERSON 

VIRTUAL 

ON-DEMAND